How To Cancel Verizon PrepaidĬancel Verizon prepaid by not adding funds to your account. Or they’ll tell you to print one online.įollow the instructions in the previous section on returning your equipment. From there, they’ll give you a prepaid shipping label. Once it’s your turn to talk to someone, tell them you want to cancel your Verizon plan. Thus, you’ll save more time by calling to cancel. Verizon doesn’t allow you to return equipment to Verizon stores. But scheduling an appointment may reduce the time you’ll have to wait to see someone. Schedule an appointment using the ‘Appointments’ button at the bottom of your My Verizon app. Otherwise, you’ll have to pay between $70 and $350 for an unreturned equipment fee. You must return your Verizon equipment within 30 days of canceling your service. You’ll need to enter your order number and ZIP code. Once you get your prepaid label and ship your equipment, you can follow the link I mentioned to check on the status of your return. ![]() That way, you can prove that you returned the equipment if Verizon says you didn’t return your stuff. You’ll want to ask the Verizon associate on the phone which approach you could choose.Įnsure you get a receipt. Verizon states both methods on their website. Why would you go through packing your equipment if the second point states you can drop it off without packing? The staff will scan your equipment’s serial number and return it to Verizon. Going this route doesn’t require you to box up your equipment. Or you can return your equipment to the nearest UPS store. ![]() Pack your equipment and slap the label on your box.Visit Verizon’s equipment return page and follow these steps: Step 4: Return Your Equipment: For Internet & TV Services What happens to account credits? They’ll reimburse those around 60 days after canceling your Verizon service. You’ll receive your final Verizon bill on your regular billing date. That way, you don’t have to call back later if they were to bill you for more cycles. Unless your goal was to get discounted services.Īs your call transitions to an end, ask them whether they began the Verizon cancellation process. And don’t let them convince you otherwise to stay on their plan. Tell the retention department associate that you want to cancel your account. The retention department handles keeping people bound to Verizon. They will transfer you to the retention department. If they transfer you to customer service, they’ll likely ask the purpose of your call. They’ll then transfer you to either a customer service agent or the retention department. When speaking to Verizon’s automated assistant, say you want to cancel your Verizon service. Step 2: Call Them and Talk to the Retention Department For instance, they may ask if you’re going out of town, moving, or changing to a different service. They’ll likely talk to you about suspending your Verizon service. This may make the process go smoother and quicker. But I recommend taking the passive-aggressive (friendly) approach. Or you can be direct and tell them you want to cancel your service without questions from Verizon. Or you can tell them you signed up with another cellular, internet, or TV provider. Thus, you’ll need to tell them excuses that won’t lead to follow-up questions. And it’ll give the Verizon team member less ammunition to try to keep you with Verizon.ĭon’t tell them you’re moving to somewhere else in the U.S.īecause then they’ll probe you to see whether Verizon offers services where you’re moving. This will help you get through your call quicker. Think of a good reason to cancel your Verizon service. In the following sections, I’ll help you prepare for the long journey ahead. That means you’ll have to deal with their customer service. Because in their words, they state, “we would love the chance to convince you to stay.” They won’t let you do this process online. By CallingĬall 84 Monday–Friday between 8:00 am to 6:00 pm Eastern Time (ET). Last 4 digits of your social security number or your account PINĬancellations aren’t effective until your final billing date.Phone number: if you have Verizon cellular plans.No matter what method you choose, or the service you cancel, you’ll need this information: I’ll cover what you should know when approaching each method. You can only cancel your Verizon phone service, Fios, family plans, and other services in person or by calling their customer service. Throughout this guide, you’ll learn the following: ![]() I’ve compiled FAQs and other pages into this guide to help you cancel any Verizon service type. I’ve found that canceling most service providers can prove a painful experience.
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